Shipping policy

Shipping Information

1. Shipping Areas

We proudly ship to all locations within Australia. Unfortunately, we do not offer international shipping at this time.

2. Shipping Rates

We offer the following shipping option within Australia:

  • Standard Shipping: $12 AUD flat rate
  • Free Local Delivery: Available to those living in postcodes 2019, 2024, 2026, 2034, 2035, and 2036. Free local delivery will be applied at the checkout.

3. Handling and Processing Times

All orders are processed within 1-2 business days. Please allow additional time for order fulfillment during peak periods or holidays.

4. Shipping Method

We use Australia Post for all standard shipping deliveries. Orders are shipped using their standard parcel service, which provides reliable and cost-effective delivery across Australia.

5. Tracking Your Order

After your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. You can monitor your order status through Australia Post’s tracking system.

6. Delivery Times

  • Same State: Typically 2-4 business days.
  • Interstate: Typically 3-6 business days.
  • Local Delivery: Typically 4 business days.

Delivery times are estimates and can vary based on your location and Australia Post’s schedule.

7. Responsibility for Shipping Delays

While we strive to ensure timely delivery, we do not accept responsibility for delays caused by shipping issues or disruptions related to Australia Post. Once your order is with Australia Post, delivery times are subject to their processes and schedules, and any delays that occur are beyond our control.

8. Shipping Restrictions

Some products may have restrictions or may not be available for delivery to certain locations. If there are any issues with shipping to your address, we will contact you directly.

9. Faulty Products

If you receive a faulty product, please contact us at hello@therituals.com.au. We will assist you in resolving the issue, which may include providing a replacement or arranging a return.

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, please contact us at hello@therituals.com.au. We’re here to help!